Refund policy

iMirror – Return & Refund Policy
Last updated: March 23, 2026

We want you to be satisfied with your purchase from iMirror. Please review the details below before placing your order.

1. Return & Refund Eligibility

1.1 Return window

You may request a return within 30 days of receiving your order. After 30 days, returns are no longer accepted.

1.2 Condition of items

To qualify for a return:

Products must be unused
Items must be in their original packaging
Packaging must be in the same condition as received
Items must be in resellable condition

We reserve the right to refuse returns that show signs of use, damage, or missing packaging.

2. How to Request a Return

2.1 Start a return

To begin a return, you must contact our support team to open a return ticket.

Please include:

Full name
Order number
Reason for return
Photos of the product and packaging (if requested)

Support:
support@imirrorstudio.com

2.2 Return process

Our team will review your request and provide return instructions
Returns are handled through our fulfillment partner (3PL)
Once your return is approved, you will receive the return address and next steps
After the item is received and inspected, your refund will be processed

3. Return Shipping Costs

Customers are responsible for return shipping costs
Due to the size and nature of our products, shipping costs may be significant
We recommend using a trackable shipping service, as we are not responsible for items lost in transit

4. Refunds

4.1 Approved refunds

If your return is approved:

A refund will be issued to your original payment method
Processing time depends on your bank or payment provider

4.2 Rejected returns

If the returned item does not meet eligibility requirements, the return may be denied or sent back to you.

5. Damaged or Defective Items

5.1 Reporting an issue

If your item arrives damaged or defective, contact us within 7 days of delivery with:

Your order number
Description of the issue
Clear photos of the damage

5.2 Resolution

If confirmed, we will:

Send a replacement at no extra cost, or
Issue a refund if a replacement is not available

6. Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, orders may already be processed and cannot be canceled.

7. Shipping Issues

7.1 Delivered but not received

If tracking shows delivered but you did not receive your order, contact us within 5 days of the delivery date.

7.2 Carrier investigation

We will assist in opening an investigation with the shipping carrier. Resolution depends on the carrier.

8. Contact

For any questions regarding this policy, contact us: